UC-Ware.com is the commercial part of the Institute for Networked Solutions (INS) at the University of Applied Sciences in Rapperswil (which is a member of the University of Applied Sciences of Eastern Switzerland). Since 2001, we strive for excellence in the development of integrating business applications with VoIP/UC solutions. Our focus lies on the analysis of its potential with the aim to create new ways of "managing communication". Our solutions are specifically designed to couple telephony and other UC applications with business processes or enterprise workflows.

With a broad range of products and services, we are making significant contributions to the development VoIP/UC solutions. UC-Ware.com has developed a variety of software products  that integrate VoIP/UC solutions of Cisco, Microsoft, Nortel, Alcatel and other suppliers into your business environment.

Our innovative offering comprises:

• Integration Frameworks  for smooth integration, superior performance and enhanced client satisfaction
  - CTI Framework
  - Directory Framework
  - Cisco / OCS Integrator (Dial-Plan Mapper)
• Mabata Management Software, our best-selling Cisco CUCM administration software
• Single Sign-On to PC/IP-Phone - NEW! 
• ESPA Pager Integration - Stream and Page links pager solutions based on legacy ESPA 4.4.4 to Cisco VoIP 

Our recognised technical expertise provides the basis of our solutions which results in high quality products.

With customer-specific solutions, we aim to make a difference. We tailor our solutions to your needs to meet special requirements such as:

• integration of communication tasks (click-to-call, dossier pop-up etc.) into their particular or existing ERP/CRM systems
• customized VoIP/UC administration workflows that integrate their business applications (e.g. human resources, inventory or internal approval process applications)
• integration of CTI or Microsoft UC into a multivendor PBX environment

Please do not hesitate to contact us to discuss your specific needs.

We offer commercial 2nd and 3rd level support for major VoIP/UC integrators in Europe. Furthermore, we provide direct access to technical assistance for key accounts who need a reliable support partner.

A large number of our tools and products are available free of charge. These open source tools enable you to gain experience with new softwares among a large community of over 2000 registered users. Feel free to test them and get an idea of its possibilities and functionality. The software is provided under GPL license, meaning you may use, adapt or expand it to your specific needs. All these tools and a forum to share questions/ideas can be found on the community site MyVoIPsource.org.