The CTI (computer telephony integration) Framework offers great opportunities on handling the Cisco UC environment withouth the need of deep technical knowledge. It provides a comprehensive Java library which abstracts the different technologies to access the Cisco Unified Communications Manager (CUCM) programming interfaces.

Your benefits:

• swift implementation of your application
• Cisco JTAPI, AXL or XML phone services become redundant

Fact Sheet

Most companies use several databases to store important addresses. In contrast to this conventional set-up, the Directory Framework provides a unified access to various databases from one single interface which is new.

Your benefit:

• secure, efficient and systematic search of address information

Fact Sheet

Mabata is a mandator- based administration software that manages the distribution of administration rights to internal and external sources.  Mandators are empowered to manage their own telephony by strictly following the principle „divide & conquer“ and they keep control over their equipment and environment.

Your benefit

• delegable user administration
• multi-tenant solution

Fact Sheet

Labour mobility requires high flexibility of employees who fulfill their work tasks at any work place within the company. With the Single Sign-On solution of UC-Ware.com, users can securely connect at any desk. They are only asked to login to the Windows Account - the login to the desk phone happens automatically. Inactivity and logout detection generate automatic call forwardings on the Cisco Unified Communications Manager (CUCM).

Your benefits:

• single and parallel sign-on to computer and desk phone
• personal phone line / settings at any internal desk

UCSM integrates the Cisco Unified Contact Center Enterprise (UCCE) with Microsoft OCS, blending multi-channel interactions with traditional voice.  

Benefits:

• intelligent call routing
• cost-efficient contact center solution

Fact Sheet

Stream and Page - the paging solution for Cisco VoIP! The SnP- Stream and Page from MyVoipSource is a solution of striking simplicity. It combines the advantages of the common paging system with the benefits of the Cisco VoIP platform.

Your benefits:

• lightweight, highly flexible and powerful paging solution

Fact Sheet