Basically, Mabata consists of several different user levels. Whereas the administrator manages mandators and high-level configuration tasks, the high-level mandator (or super user) manages phones and lines as well as users and groups  defined by the administrator. At the mandator level, a hierarchical tree end user manages his personal settings configuration tasks. This user is usually closely related to the CUCM administrator. The responsibility for users and groups is defined by the structure consisting of mandators who are empowered to appoint submandators. Hence, the country manager may define the site managers as submandators. Finally, the endusers administer their equipment and personal settings like forwards, speed dials and personal details.

To keep up with constant change and to keep control over your environment, Mabata logs all actions performed by the adminstrator, mandators and users. The  activity logs are also visible on the website. The displayed actions depend on the user's authorities and his personal hierarchy level. The connection between Mabata and the CUCM is secured by SSL as well as the connection to all web-browsers accessing Mabata. Finally, the database is protected from unauthorized access.