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Mobile Employees no longer need to login multiple times

A large number of companies introduce "shared desk" policies to reduce real estate cost. Employees owning a laptop can work at any desk throughout their company.

This mobility usually requires employees to perform multiple logins before they can start working. On the personal computer, a Windows login is necessary. Additionally, employees need to login to the Cisco Phone with a PIN ("Extension Mobility" Feature) to get their configured phone number and user settings.

Our Single Sign-On software automates the login to the Cisco Communications Manager. Once the user has started the login process on the computer, he/she is automatically logged in to the deskphone on the same desk.

Automation of the Login Process

The Single Sign-On is a Windows service that is started automatically as soon as the PC is booted. It detects the MAC address of the desk phone placed between the PC and the Access Switch by listening to CDP (Cisco Discovery Protocol) packets. After the successful login to the PC, the server component of the Single Sign-on is informed about the login.

The server component of the Single Sign-On listens to logins that are performed on PCs or phones. It then uses standard APIs of the Cisco Communications Manager (CUCM) to perform the login. Optionally, the Single Sign-On solutions can be extended to login the user to further systems such as the PC-Dialer CTI tool.

Alternatively, the user may always login on the desk phone with user name and pin.

In addition, the client application is able to detect user status changes such as screen locks, screen-saver on/off and logout. In conjunction with the "Presence Manager" of UC-Ware.com, a wide variety of actions may be taken based on the status change of the user (e.g. set call-forwards, login/logout of huntgroups etc.)

Benefits

- Single Sign-On to the PC and the desk phone (no need to logon twice)
- Remembering PIN codes becomes unnecessary (which people forget anyway)
- No configuration needed
- No misuse of other people's unattended telephones
- Higher customer satisfaction as less phone calls remain unanswered
- Solution is compatible with Cisco CUCM 4.x, 5.x, 6.x, 7.x, 8.0

We provide security patches, upgrades and support

The Single Sign-On solution of UC-Ware.com is appreciated by many medium and large companies of various industries. Besides regular updates, we offer licensing and support packages directly to end customers or system integrators who sell our products to their clients. For customers with specific needs, we integrate VoIP/UC products into their environment, such as ERP, CRM or desktop solutions. Please do not hesitate to contact us - we are happy to tailor the directory framework or any client applications to your personal needs.